WILL THERE BE A SHIPPING CONFIRMATION ONCE THE ORDER IS PLACED? Once an order transaction has been completed a confirmation will be sent to you via email. 

HOW DO I TRACK MY PARCEL? You can track your parcel via the email we sent you. Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, enter your tracking number into ‘Track your order’ on our website.

CAN I RETURN OR EXCHANGE AN ITEM? Yes, you can. Please see the returns and Refunds policy

WHAT IF I RECEIVED A FAULTY ITEM? We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email. As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel). If 14 days have gone by since your product receipt, unfortunately we can’t offer you a refund or free exchange.

WHY HAVE I NOT RECEIVED MY REFUND (IF APPLICABLE)? If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take up to 10 business days before your refund appears on your bank statement. If you’ve done all of this and you still have not received your refund yet, please contact us at immediately.

WHAT SHOULD I DO IF I HAVE PROVIDED THE INCORRECT SHIPPING DETAILS? Please contact us immediately if you noticed that your shipping details are incorrect. Note that we are unable to allow any amendments once your parcel has been dispatched. Should your parcel be returned to sender, please note that we will be required to pass on a subsidised reshipping postage fee of US$10. Do ensure you update us via email with the correct and complete address as soon as you can.

HOW LONG ARE SHIPPING TIMES? This depends on your location, stock availability. Orders can generally take anywhere from same day delivery to 20 days to arrive. Shipping times are product specific and an estimate is provided during the checkout process. All ways feel free to contact us for any further information

I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE? We have multiple warehouses, some of which only focus on stocking  specific items, because of this, it is possible that you may receive an item separately from the rest of your ordered products. So, rest assured if all items from your order do not arrive at once, the rest of your order is on its way!

WILL YOU BE ADDING MORE PRODUCTS? We are focused on developing the best products for our customers and as a result we are constantly researching and adding new quality products to our store. We also are the exclusive distributors of the Semdero Brand